Hi all. Thought you'd be interested in a summary of our latest breakfast briefing that Hitachi Solutions put together for us.
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The insurance industry has been historically focused on the transaction, and discussion used to be dominated about internal process improvement. But, with the recent advent of internet-driven big data, all eyes are now on ways to put the customer at the centre, with focus shifting to understanding and creating an emotional connection.
http://uk.hitachi-solutions.com/blog/2016/11/07/why-do-you-want-to-engage/
More posts by Jeremy Burgess
